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Need help troubleshooting my NetScreen-Remote VPN

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Article ID: KB7734 KB Last Updated: 07 Sep 2011Version: 6.0
Summary:
The links below provide assistance with troubleshooting a NetScreen-Remote VPN configuration.
Solution:
Follow the Question/Answer links below for assistance with troubleshooting the NetScreen-Remote VPN:

 Step 1
 Can you PING the remote firewall public interface IP Address? [How do I do this?]
If [Yes], go to Step 2 
     If [No], is PING management enabled on the public interface of the firewall?  
If [No], Click the appropriate interface for instructions on how to enable the functionality on the Public Interface or Trust Interface.
 Step 2
 Can you perform an extended PING from the trust network to the remote gateway's trust interface? [How do I do this?]
 If [Yes], go to Step 3
     If [No], consult the following links for further assistance:

 Step 3
 Consult the following links for additional assistance:
 

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