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NetScreen-Remote Login remains in Add/Remove Programs after Uninstall

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Article ID: KB8122 KB Last Updated: 10 Jun 2010Version: 3.0
Summary:
NetScreen-Remote Login appears in Add/Remove Programs Even After Uninstalling NetScreen-Remote
Symptoms:
Symptoms & Errors:
  • Unable to install new version of NetScreen-Remote properly
Solution:

If NetScreen-Remote Login still appears in the Add/Remove Programs list, this indicates the ANG component has not been successfully uninstalled.  To verify this, check the ANG folder, to see if it has all the components.  This is typically found at c:\Program Files\Juniper\NetScreen-Remote\Netscreen\Setup.  If the ANG folder is still there, ANG is still installed. 

To uninstall the ANG component, extract the NetScreenRemote.exe file to a folder, and run the uninstall from the command prompt.

  1. Right click the NetScreenRemoteVPNClient.exe icon,
  2. Select Winzip > Extract to ... 
  3. Select a target:    c:\NSR
  4. Then, choose Start > Run, and enter    cmd
  5. From the DOS prompt, change into the ANG directory :  cd c:\NSR\Setup\OemExts\ANG
  6. At the DOS prompt enter:  c:> setup uninstall

This will start the uninstall program for ANG.  When the  "Maintenance Now" dialog box appears, simply click OK.  The uninstall of ANG will proceed.

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