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Receiving Emails Containing Subject [No Virus Check scan engine not ready]

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Article ID: KB8166 KB Last Updated: 25 Aug 2010Version: 3.0
Summary:
AV is enabled on policy.
Symptoms:

Symptoms & Errors:

  • Receiving Emails Containing Subject (No Virus Check: scan engine not ready).
  • When running debug av, we see the following error message:

AV: Content from 192.168.1.36(2997)->216.148.227.80(110) is passed due to scan-engine error or constraint with code 10 for scan engine not ready.

Solution:

If your AV license has expired, and AV is enabled on your POP3 policy, you may receive the text "No Virus Check: scan engine not ready" in the subject of your incoming emails.  You will also see the warning event log message:

2005-10-29 22:49:51 system warn  00547 AV: Content from 192.168.1.36(2997)->10.1.1.80(110) is passed due to scan-engine error or constraint with code 10 for scan engine not ready.

To eliminate these messages from appearing in the subject of your emails, either proceed with one of the following:

  1. Purchase an update to your AV subscription, and update the AV signature after the key has been loaded into your device
  2. Disable AV from the policy if you don't intend to purchase the renewal for your AV subscription
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