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[Archive] BSOD after installing NSRemote 8.6 if GreenBorder Desktop Security Application exists



Article ID: KB8305 KB Last Updated: 09 Jun 2010Version: 3.0

After installing NetScreen Remote 8.6 (or lower) on a Windows 2000 SP4 or Windows XP SP2 system that is also running GreenBorder's Desktop Security Application, a Blue Screen of Death (BSOD) occurs after the system is rebooted.  

NetScreen Remote 8.6 (and lower) is conflicting with the GreenBorder Desktop Security Application, and crypto.sys is the culprit.

Uninstall the previous version of NetScreen Remote, and install NetScreen Remote 8.8 or later. 

QA023770 - Installation after GreenBorder Security Agent is installed causes BSOD (actually fixed in NetScreen-Remote 8.7)

Refer to the following link for the NetScreen Remote End-of-Life dates:
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