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[Archive] TM AV Update fails due to HTTP status code 404



Article ID: KB8393 KB Last Updated: 27 Aug 2019Version: 4.0
NS-5GT with Trend Micro AV license

Receiving the following error:

crit SCAN-MGR: Cannot retrieve server.ini file from Response w/ Error:-11. HTTP status code: 404.


If you are receiving an "HTTP status code: 404", verify the URL is correct.  The URL for Trend Micro AV updates should be the following:

If there is a trailing slash after server.ini, the AV update will fail.  To make sure you have the correct URL, unset the pattern update URL by issuing the command:

unset av scan-mgr pattern-update-url

To verify the URL setting of AV for your firewall, issue the command:

get av scan-mgr


ns5gt -> get av scan
Embedded AV Management Info:
    Pattern Management:
        AV Key Expire Date: 03/20/2007 00:00:00
        Update Server:
        Update interval: 60 minutes
        Status: PM_IDLE
        Pattern Size: 9205019
        Pattern Version: 491
        Last Updated: 06/08/2006 20:54:29
        Load Pattern At Start: yes
Content Processing & Scan Engine Info:
        CPAPI version: 7.000.1023
        Pattern Version: 3.491.00
        Scan Engine Version: 7.170.1001
    Scan engine default file extension list:
    pattern type: standard
    max content size: 10000(k) (drop if exceeds)
    max concurrent messages: 16 (drop if exceeds)
    queue size: 16

Modification History:
2019-08-21: Content reviewed for accuracy.  Added Archive label.
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