Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[Archive] TM AV Update fails due to HTTP status code 404

0

0

Article ID: KB8393 KB Last Updated: 27 Aug 2019Version: 4.0
Summary:
NS-5GT with Trend Micro AV license
Symptoms:

Receiving the following error:

crit SCAN-MGR: Cannot retrieve server.ini file from Response w/ Error:-11. HTTP status code: 404.

Solution:

If you are receiving an "HTTP status code: 404", verify the URL is correct.  The URL for Trend Micro AV updates should be the following:

http://5gt-p.activeupdate.trendmicro.com:80/activeupdate/server.ini

If there is a trailing slash after server.ini, the AV update will fail.  To make sure you have the correct URL, unset the pattern update URL by issuing the command:

unset av scan-mgr pattern-update-url

To verify the URL setting of AV for your firewall, issue the command:

get av scan-mgr

Example:

ns5gt -> get av scan
Embedded AV Management Info:
    Pattern Management:
        AV Key Expire Date: 03/20/2007 00:00:00
        Update Server: http://5gt-p.activeupdate.trendmicro.com:80/activeupdate/server.ini
        Update interval: 60 minutes
        Status: PM_IDLE
        Pattern Size: 9205019
        Pattern Version: 491
        Last Updated: 06/08/2006 20:54:29
        Load Pattern At Start: yes
Content Processing & Scan Engine Info:
        CPAPI version: 7.000.1023
        Pattern Version: 3.491.00
        Scan Engine Version: 7.170.1001
    Scan engine default file extension list:
      "";ARJ;BAT;BIN;BOO;CAB;CHM;CLA;CLASS;COM;CSC;DLL;DOC;DOT;DRV;EML;EXE;GZ;HLP;HTA;HTM;
      HTML;HTT;INI;JAR;JPEG;JPG;JS;JSE;LNK;LZH;MDB;MPD;MPP;MPT;MSG;MSO;NWS;OCX;OFT;OVL;PDF;
      PHP;PIF;PL;POT;PPS;PPT;PRC;RAR;REG;RTF;SCR;SHS;SYS;TAR;VBE;VBS;VSD;VSS;VST;VXD;WML
      WSF;XLA;XLS;XLT;XML;Z;ZIP;{*;
    pattern type: standard
    max content size: 10000(k) (drop if exceeds)
    max concurrent messages: 16 (drop if exceeds)
    queue size: 16

Modification History:
2019-08-21: Content reviewed for accuracy.  Added Archive label.
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search