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An NS5000 with a 5000-M2 management module is not recognizing the 5000-8G2 SPM installed

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Article ID: KB9042 KB Last Updated: 06 Aug 2010Version: 4.0
Summary:
An NS5000 with a 5000-M2 management module is not recognizing the 5000-8G2 SPM installed

Symptoms:
The firewall boots up and displays a message at the console stating 'no line card' found.  The firewall is running ScreenOS 5.3.x .
Solution:
The combination of a 5000-M2 management module and a 5000-8G2 SPM is not supported in ScreenOS 5.3.x.  For this combination to work, upgrading the firewall to ScreenOS 5.4.0 or later corrrected the problem.
In order to determine what ScreenOS version is supported for your combination, refer to KB11777 - Supported ScreenOS versions for NS-5000 hardware.

Related article:  KB9250 - NS-5000 Does Not Boot, and Console states No Line Card Found
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