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Unable to Log into the NetScreen/SSG firewall via HTTPS (SSL) after upgrading to ScreenOS 5.4.0r3



Article ID: KB9573 KB Last Updated: 11 Aug 2010Version: 7.0
HTTPS (SSL) management is enabled at the interface level.  HTTPS login to the Firewall device worked correctly when using ScreenOS 5.4.0r2 and earlier.
After upgrading to ScreenOS 5.4.0r3, an HTTPS connection to the firewall device is not authenticated.  The firewall does not respond to the login credential information.
This is a known issue that only affects ScreenOS 5.4.0r3.0.  To resolve the issue, upgrade to ScreenOS 5.4.0r3a.0 or later ... or ... utilize the workaround listed below.


  1. Log in via HTTP
  2. Log out of the HTTP session
  3. Using the same Login credentials, log in via HTTPS.  After proper authentication, you will be logged into the WebUI via HTTPS.
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