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Opening a Priority 1 (P1) case for a Non-Technical problem

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Article ID: KB9745 KB Last Updated: 23 Aug 2019Version: 5.0
Summary:

I have an urgent P1, non-technical,  issue that I need taken care of right away.  How should I go about getting this resolved?

Symptoms:
Example of a Non-Technical issue:
  • Not able to download the latest firmware / software and a support agreement was purchased six months ago.
Solution:

If you have an urgent Priority 1 (P1) non-technical issue you may create and manage your Service Requests through My Juniper Service Request Manager or contact Customer Care at 1-888-314-5822 (toll free, US & Canada. If outside the US or Canada, use a country number listed from one of the regional tabs on Support.

Please visit the Customer Care User Guide for additional details.

Modification History:
2019-08-21: Content reviewed for accuracy; links updated.
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