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My license or subscription key is lost, invalid, or expired. What do I do?



Article ID: KB9776 KB Last Updated: 24 Apr 2020Version: 9.0

My license or subscription key is lost, invalid, or expired.



  • Firewall
  • IDP
  • DI (Deep Inspection)
  • AV (Anti-Virus)
  • URL Filtering

Symptoms & Errors:

  • Recently upgraded or downgraded and now the key does not work
  • Receiving an invalid key error
  • Lab or demo key expired
  • Subscription is expired or is about to expire
  • Updates are failing

Use the following table for assistance with issues related to expired or expiring License, Subscription, or Evaluation /Lab keys:

 Firewall License vs Subscription KB9740 - [ScreenOS] What is the difference between a subscription and a perpetual license for Juniper firewalls?
Subscriptions KB3730 - 'Retrieve Subscriptions Now' Downloads an Expired License Key to my Firewall
AV key KB6874 - I just received my firewall but AV won't work. I thought there was a temporary AV key loaded on the device?

For additional assistance consult:

Please visit our Support Web site to Contact Support 

When contacting Customer Care for License or Subscription issues, include the following:

  • Platform
  • Device Serial Number
  • Version of Software installed  (if upgrading, include both the current and upgrade version)
  • Purchase Order or Sales Order (for lost key issues)
Modification History:
2020-04-24: Removed EOL products from categories.
2020-03-20: Updated links
2019-11-15: Updated links
2019-03-12: Updated links and confirmed content.
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

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