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[EOL/EOE] Verification failed error message during NSM device update



Article ID: KB9832 KB Last Updated: 18 Oct 2020Version: 5.0

Note: A product listed in this article has either reached hardware End of Life (EOL) OR software End of Engineering (EOE).  Refer to End of Life Products & Milestones for the EOL, EOE, and End of Support (EOS) dates.

During a device update directive, the output indicates “verification failed”.

During the device update, after NSM has sent the proper configuration parameters to the device, NSM runs a quick verification to verify if the device has properly applied the parameters that were going to be changed.   If the device is not showing the proper setting, this will generate a verification failure.

There can be multiple root causes for a verification failure.  The way to troubleshoot the failure is to identify which parameters are noted in the section "The following parameters are still unchanged" and identify if the proper CLI commands were generated by NSM to change this configuration.

It is possible that ScreenOS has modified the value of the configuration once NSM has sent the CLI command.  For example, if NSM sends a field which has multiple spaces in an object name, ScreenOS will truncate the field to a single space.   This change will cause the value to be different from NSM and ScreenOS and generate a verification failure.


Modification History:
2020-10-18: Tagged article for EOL/EOE.
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