Subscribe to email notifications for Technical Bulletins (TSB), Security Advisories (JSA), Problem Reports (PR), Knowledge Base (KB) articles and more

Juniper Networks' Knowledge Base and Problem Report Subscription feature allows you to receive an email summary about new and updated articles for the sites listed below. Log into either tool and look for the "My Subscriptions" link near your login ID or select the link from below:

For an overview of how to subscribe, change, and unsubscribe, refer to Knowledge Search Subscriptions How-to [PDF].
Tool links (authenticate for best results):

Knowledge Base - Home

Manage Subscriptions - Knowledge Base

Problem Report (PR) Search - Home

Manage Subscriptions - Problem Report (PR) Search

Knowledge Base Sites:

Site	Description	Mail Frequency	Mail Schedule
Security Advisories (JSA)	Security alerts, vulnerabilities, and advisory notices.	Quarterly	09:00 PT 2^nd WED of each calendar quarter (JAN, APR, JUL, OCT)
Technical Bulletins (TSB)	Product alerts, software release notices, EOL (End of Life) and EOS (End of Support) notices	Bi-weekly	17:00 PT MON and THUR each week
Knowledge Base (KB)	Troubleshooting information for errors, installation issues, performance issues and compatibility problems; get recommendations; and read what to collect when opening a case.	Bi-weekly	17:00 PT MON and THUR each week
JunosE Defect (KA)	Troubleshooting information for JunosE products; aka Knowledge Assets	Bi-weekly	17:00 PT MON and THUR each week
Technotes (TN)	Application notes and white papers developed by support engineers.	Bi-weekly	17:00 PT MON and THUR each week

Problem Report (PR) Search Site:

Site	Description	Mail Frequency	Mail Schedule
Problem Report (PR)	Repository of issues related to Junos and ScreenOS products	Bi-weekly	17:00 PT MON and THUR each week

Note: subscription emails are sent from kc-admin@juniper.net

Creating and Managing Subscriptions

Subscriptions can be created as Site or Article type.

A site subscription will include new and updated articles for the products/applications selected. These subscriptions are created and managed from Manage Subscriptions pages: Knowledge Base or Problem Report (PR) Search
An article subscription will alert you when the specific article is updated. Article subscriptions are created from the article page (i.e. kb.juniper.net/KB9890) and managed either from the article OR Manage Subscriptions pages

Actions	Subscription Type	Process
Create	Site	From the Manage Subscription page, select the site and then click Go. Select the products/applications Click Save Notes: Click 'Select All Groups and Series' to quickly check/uncheck all items Click the Technology Group (i.e. Security Products, Router Products) to select all Product Series/Applications listed for that group
Create	Article	On the article page, select Subscribe. A confirmation message is displayed at the top of the article.
Change / Edit	Site	Select edit Make the necessary changes Click Save
Copy	Site	During the Create or Edit process, you can choose the option to 'Also, apply this subscription pattern to:'. Select the site(s) that should also have the same subscription pattern.
Renew	Site	On the Manage Subscription page, select renew to reset the expiration timer and re-subscribe
Renew	Article	On the article page select 'Renew' to reset the expiration timer and re-subscribe On the Manage Subscription page, select renew to reset the expiration timer and re-subscribe
Unsubscribe / Cancel	Site	On the Manage Subscription page, select unsubscribe / opt out
	Article	On the article page, select 'Unsubscribe' On the Manage Subscription page, select unsubscribe / opt out
	Email	If you do not have login access and need to be removed from all future emails, click 'Unsubscribe All' located at the bottom of the email. The request will be sent to the Knowledge Base Administration team.

NOTES:

Review your Subscriptions a couple of times a year to stay current with Juniper's latest innovations.
Subscriptions to Knowledge Base, Technotes, JunosE Defect, and PR Search will automatically expire after 180 days
Security Advisory and Technical Bulletin subscriptions never expire.

Quick Links:

The following links provide a product category browse view for articles within the sub-sites; results are sorted by the “Last Modified Date”. Once on the page, use the product selector to refine the results. Note, authentication is required to view some sites and content.

JunosE Defect (KA) (login required)
Knowledge Base (KB)
Security Advisories (JSA)
Technical Bulletins (TSB) (login required)
Technotes (TN)

Refer to KB30569 for additional Knowledge Search Help