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Create New User Login Account with Juniper Networks

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Article ID: KB9946 KB Last Updated: 24 Sep 2021Version: 19.0
Summary:

This article provides instructions for creating a new user login account to access Juniper Networks Support tools.

Symptoms:
  • I need access to the Juniper Networks tools and resources as a support customer

  • I want access to exclusive information and resources on the Juniper Networks Support site.

  • I need access to EngNet, vLabs, The Learning Portal & other JCL tools

Solution:

To create a new customer login account, review the requirements and perform the steps below.

Requirements

  1. The user account must be your company’s main email address, that is, user@company.com.

    Note: Juniper Networks accepts public email domains (Hotmail, Gmail and so on) for Guest User account creation only. This user type allows access only to the Elevate community and Juniper Learning Portal.

  2. In order to gain access to Juniper Networks Customer Support, a user login account is required. It is highly recommended that you use your individual company email address, which will then become your personal User ID for login purposes. Click the Individual Email button.

    Note: Juniper Networks accepts Group Emails for registration. Compliance-approved Group Email accounts will gain Customer Support Center access to our full suite of self-service tools and utilities, except for Software Downloads. Click the Group Email button.

  3. Juniper Authorized Partner applicants must complete the partner center application and approval process and must be global trade compliant. Visit the Partner Center for details. 


Step 1: Eligibility

  1. Go to Create User Account and complete the 'Account Setup' items

    In the Email Address field, provide your company email address. This will become the User ID for your account.  If your company already has a profile with Juniper, skip to Step 2.

    Note:

    • If you enter a public domain email address, such as @gmail.com or @yahoo.com, a disclaimer about the account declined status is displayed. You can click Next only after you change the public domain email address.
       

  2. An additional prompt is displayed if the email domain is not recognized or not associated to an existing Juniper customer / partner ID.  Select one of the radio button options. (See FAQs below for more details about each radio button option) 

    Tip: Hover the cursor over the contextual help question marks to get a description for each option. See example below:

    Note:

    • If you are setting up Guest User Access but would like access to the Engineering Network (EngNet), Juniper Virtual Labs (vLabs), and/or Juniper Cloud Lab (JCL), select Lab User.  The account will have permission to log in to Juniper vLabs (BETA).
  3. Click Next to continue.

 

Step 2: Account Creation

  1. If you selected the "Cloud Marketplace or Cloud Service Provider credentials" option in Step 1, then select your Cloud Provider Information; otherwise, proceed to Step B.

    After you select your Cloud Service Provider, enter your Cloud Marketplace credentials; and then click Next. An example is shown below:

  2. Complete the "Personal Information" fields along with your company name and URL, then click Next.

    Note: To speed up the approval process by the Juniper Networks compliance team, it is imperative that you input correct information, complete address, and active contact number for the account.

 

Step 3: Encryption Agreement

Juniper Networks is required by federal law to obtain your acceptance of the Encryption Agreement in order to download software for your Juniper products. After you certify and agree, click "Submit" to complete your registration.

Note: Cloud Marketplace users will not be presented with this step.

 

Step 4: Confirmation

The account is created and will be pending approval with the Juniper Compliance team. After the account is approved, an email notification will be sent with a security key with which you need to establish a password for your new account. Note that the security key expires in 3 days.

 

Frequently Asked Questions (FAQ)

  • How do you add a new user to an existing account?

    Contact Customer Care with the following information of the user that needs an account:

    • First and last name

    • Company name

    • Work E-mail address

    • Full company mailing address including Street, City, State, Country and Postal Code

    • Phone number

  • In Step 1 of the tool, there are five radio button options to select, what is the difference between them?

    If the domain is not already associated to a Juniper customer or partner ID, then additional information is required.  Select one of the following options.
    • Use an Authorization Code: If an authorization code has been provided by Juniper or your company, then you may enter it. This will ensure your login is linked to the existing company profile and will also provide the same access rights and privileges as your colleagues who are linked to the profile. Note that only some companies have a profile or company Authorization Code setup in the database.

    • Use a Product Serial Number or Software Support Reference Number: Enter your Juniper Product Serial Number or Software Support Reference Number (SSRN) in order to validate your user registration request. This may be any product Serial Number, either software or hardware, which has been purchased and is owned by your company. For assistance in locating your Product Serial Number or SSRN, please refer to KB11364 - Locating my Product Serial Number or Software Support Reference Number (SSRN).

    • Use your Cloud Marketplace or Cloud Service Provider credentials: Select this option if you have purchased a Pay As You Go (PAYG) hourly or yearly product from a Cloud Marketplace. This will provide you with limited access to the Customer Support Center and Case Manager, based on the criteria outlined by your cloud provider.

    Note: If you have purchased a product license key directly from Juniper Networks (Bring Your Own License), use the Product Serial Number or Software Support Reference Number option.

    • Lab User for access to EngNet, vLabs & other JCL Tools - The account will have permission to log in to Juniper vLabs (BETA).

    • Guest User Access: Select this option in order to create a Guest user account. Your access will be restricted only to documentation and the Elevate community forums.

  
 

Getting Help

Additional help can be obtained by visiting 

Standard turn-around time is within 24 hours from submission.

Modification History:

2021-09-23: Added information about the 5 radio button options displayed when the domain is unknown
2021-07-05: Removed reference to Partner; partner registration is processed through different channel; added screenshots of new User registration with all the enhancements currently available
2021-01-05: Updated FAQ's reference from MyJ to CSC case manager and from J-net to Elevate Community.
2020-03-27: Updated article with screenshot of registration process in new User Registration tool
2019-12-05: Updated Web Case Manager to MyJuniper Service Request Manager.
2019-03-28: Added vLab information
2018-10-18: Fixed typo's.
2018-08-22: Added security validity which is 3 days.
2017-10-13: Updated link for Login Assistance.

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