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Application Downtime & Maintenance Notification: Software Download and Juniper Secure File Transfer (SFTP) - Beginning 20 June 2014

Alert Type:
PSN - Product Support Notification
Alert Description:
We will be conducting maintenance on our systems to better support you.  During this time, some of our Self-Service systems and tools will be unavailable.  This includes:

  • Software Downloads (on
  • Juniper Secure File Transfer (SFTP) accessed through
  • DI/IDP Signature Downloads
  • SA and UAC Virus Signature list and Patch Management Info Data Downloads


Planned maintenance window:

Tool/SystemOutage Time
(US Pacific Time)
Duration & Impact
Software downloadsFriday, 20 Jun 2014 @ 18:00 to
Saturday, 21 Jun 2014 @ 02:00
8 hours
Software downloads, including signature downloads, will not be available.

SA/UAC customers with Host Checker with Antivirus Version Monitoring consult KB29246
Juniper Secure File Transfer (SFTP)Friday, 20 Jun 2014 @ 18:00 to
Saturday, 21 Jun 2014 @ 00:00 
6 hours
SFTP environment will not be available.  Customers can upload files to the JTAC team via Case Management on or by transferring files over FTP through as documented in KB15585

Thank you for your continued patience while Juniper Networks works to improve customer facing systems and tools.

Should you need assistance during the maintenance period, please contact Global Support at 1-888-314-5822 (international callers use 408-745-2000).
If outside the US or Canada, use the Juniper Global Support International Toll Free Number for your country (See Contact Support).

We apologize for any inconvenience this may cause.
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