Support Support Downloads Knowledge Base Juniper Support Portal Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

AI-Scripts may create P1 support cases as "Synopsis : [Service Now] Service Now AIS Health... "



Article ID: TSB16673 TECHNICAL_BULLETINS Last Updated: 02 Apr 2015Version: 4.0
Alert Type:
PSN - Product Support Notification
Product Affected:
Junos Space, Service Now, Service Insight, AI-Scripts
Alert Description:
An issue with AI-Scripts could cause a health check warning event on the router/switch/firewall to be created as a P1 case.    
These cases are not true P1 cases but are created by AI-Scripts when a health check event is seen on the device.

A case created as a result of this issue will have the following field settings in Case Manager:
Synopsis:[Service Now] Service Now AIS Health report case
Case Description:Service Now AIS Health report case

This has been addressed in the latest 4.1R7 AI-Scripts.

All customers with AI-Scripts installed should upgrade to AI-Scripts 4.1R7 as soon as possible.
With AI-Scripts 4.1R7, the cases will be properly created as P2.

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search