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MX2000 AC Power Supply Module (PSM) manufactured with certain capacitors, supplied by a specific supplier, may experience a premature failure.



Article ID: TSB17240 TECHNICAL_BULLETINS Last Updated: 24 Apr 2018Version: 4.0
Alert Type:
PSN - Product Support Notification
Product Affected:
MX2000-PSM-AC - See list of affected serial number (SN) in the ATTACHMENT FILE field
Alert Description:
  Certain PSMs were manufactured with specific capacitors that may degrade under certain voltage conditions and external environment circumstances. Although such conditions and circumstances would not be common MX2000 products deployment in the field, those PSMs may fail unexpectedly due to these capacitors. Juniper Networks has decided that these PSMs need to be recalled.

  This issue is tracked by PR1328992.
  Those affected PSMs have been all identified based on manufacturing record, and the affected SN list is available.
  Please work with your partner, local account team, and/or service manager to plan the replacement.


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