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End of Life announcement: Service Now/Service Insight and AI Scripts



Article ID: TSB17698 TECHNICAL_BULLETINS Last Updated: 30 Jun 2020Version: 4.0
Alert Type:
PSN - Product Support Notification
Product Affected:
Junos Space Service Now Service Insight
Alert Description:
This document announces the End of Life (EOL) for the Junos Space Service Now/Service Insight and AI Scripts. The EOL date is effective as of January 31, 2020. From the EOL date onwards Service Now/Service Insight and AI Scripts will not be available for new users or deployments. Existing users of Service Now/Service Insight and AI Scripts can continue to use through to End of Engineering (EOE)/End of Support (EOS).
Juniper is committed to Support Automation and  providing its customers the best possible support experience. Juniper is actively developing a new strategic set of Support Automation solutions and tools, as more details are available they will be announced.
Service Now/Service Insight and AI-Scripts currently are in support only mode. No new features will be released. The final major release for Service Now/Service Insight is 18.1. The final major release for AI-Scripts is 7.0. Whilst in support only mode there will be no further maintenance releases for these products.
Service Now/Service Insight 18.1 End of Engineering date is 06/30/2020, and End of Support is 12/30/2020.

Product Last Software Version
Junos Space Service Now 18.1
Junos Space Service Insight 18.1
AS Scripts 7.0

The EOL announcement of Service Now/Service Insight does not impact the base Junos Space Platform or other Junos Space apps. The EOL announcement pertains only to the Service Now/Service Insight applications and the associated AI Scripts.

Reference the EOL of Service Now/Service Insight; depending on the use case(s) of you or your customer the following options are available:
  1. Junos Space Platform for Juniper device inventory management, script management, configlets, device back-ups and other base network management capability [Link].
  2. Contrail HealthBot for onsite custom device telemetry and analytics [Link].
  3. Juniper MIST solution for Enterprise Wired Assurance customers [Link].
  4. The new Support Case API for Case Management B2B integration [Link].
  5. The Serial Number Entitlement Tool for assets, contracts, and EOL/EOS data [Link].
  6. Juniper Software Support Evaluation Tool (JSSET) for PR dashboard/searching [Link].

For additional information, please go to: If you have any questions concerning this notification, please contact Juniper Networks Customer Service or your Juniper Account/Services Team; see Contact Us
Modification History:
2019-12-20: Initial publication
2020-01-21: Addition of alternate solutions.
2020-04-24: Updated link for SNE tool, contacts and EOL/EOS data; added link for JSSET
2020-06-30: Changed status of Service Now/Service Insight and AI-Scripts from maintenance mode to support only mode.
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