Junos Space Service Now Service Insight

This document announces the End of Life (EOL) for the Junos Space Service Now/Service Insight and AI Scripts. The EOL date is effective as of January 31, 2020. From the EOL date onwards Service Now/Service Insight and AI Scripts will not be available for new users or deployments. Existing users of Service Now/Service Insight and AI Scripts can continue to use through to End of Engineering (EOE)/End of Support (EOS).
 
Juniper is committed to Support Automation and  providing its customers the best possible support experience. Juniper is actively developing a new strategic set of Support Automation solutions and tools, as more details are available they will be announced.
 
Service Now/Service Insight and AI-Scripts currently are in support only mode. No new features will be released. The final major release for Service Now/Service Insight is 18.1. The final major release for AI-Scripts is 7.0. Whilst in support only mode there will be no further maintenance releases for these products.
 
Service Now/Service Insight 18.1 End of Engineering date is 06/30/2020, and End of Support is 12/30/2020.

 

Product	Last Software Version
Junos Space Service Now	18.1
Junos Space Service Insight	18.1
AS Scripts	7.0

 

The EOL announcement of Service Now/Service Insight does not impact the base Junos Space Platform or other Junos Space apps. The EOL announcement pertains only to the Service Now/Service Insight applications and the associated AI Scripts.

Reference the EOL of Service Now/Service Insight; depending on the use case(s) of you or your customer the following options are available:

1. Junos Space Platform for Juniper device inventory management, script management, configlets, device back-ups and other base network management capability [Link].
2. Contrail HealthBot for onsite custom device telemetry and analytics [Link].
3. Juniper MIST solution for Enterprise Wired Assurance customers [Link].
4. The new Support Case API for Case Management B2B integration [Link].
5. The Serial Number Entitlement Tool for assets, contracts, and EOL/EOS data [Link].
6. Juniper Software Support Evaluation Tool (JSSET) for PR dashboard/searching [Link].

For additional information, please go to:

• EOL Notices and Bulletins
• Service Now/Service Insight and AI-Scripts EOE/EOS/EOL

If you have any questions concerning this notification, please contact Juniper Networks Customer Service or your Juniper Account/Services Team; see Contact Us
 

2019-12-20: Initial publication
2020-01-21: Addition of alternate solutions.
2020-04-24: Updated link for SNE tool, contacts and EOL/EOS data; added link for JSSET
2020-06-30: Changed status of Service Now/Service Insight and AI-Scripts from maintenance mode to support only mode.