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Planned Outage: Application Maintenance & Downtime - JSS/ServiceNow

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Article ID: TSB17870 TECHNICAL_BULLETINS Last Updated: 23 Oct 2020Version: 2.0
Alert Type:
PSN - Product Support Notification
Product Affected:
Service Now
Alert Description:
We will be conducting application maintenance on our Juniper Support Systems (JSS) tool.  During the downtime, Service Now customers may be impacted.

 
Start of Outage  08 NOV 2020 - 03:30 UTC
(07 NOV 2020 - 19:30 PT)
Expected End of Outage  08 NOV 2020 - 08:30 UTC
(08 NOV 2020 - 00:30 PT)
Expected Duration  5 hours

 
Solution:
During this maintenance window, Juniper Global Support is fully staffed and available via the phone to handle technical or administrative issues. Juniper Global Support is available at 1-888-314-5822 or 408-745-9500, as well as local toll free numbers in most countries worldwide. A complete listing of local toll free numbers are available at - Contact Us
 
We apologize for any inconvenience this may cause.

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Modification History:
2020-OCT-23: maintenance time updated.
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