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Password recovery for Juniper products



Article ID: KB12167 KB Last Updated: 07 Sep 2021Version: 26.0

This article lists links to the various documents related to recovering a lost password or resetting the root and admin password for many Juniper Networks products.



Symptoms and Errors

  • Cannot log in to the device

  • Lost password \ forgot password

  • Change password

  • Asset recovery \ password recovery

  • Need to erase the configuration or reset to factory defaults

  • Root password changed to wrong password

  • Misspelled the root password

  • Configuration is corrupted

  • Recover password

  • Reset password



Select the appropriate product link to view the instructions for recovering or resetting a password:

note: Most of the links require CSC login access.

Product Model Content
Content and Media  Junos Content
 (Media Flow)
 VXA Series
Junos Content Portfolio (Media Flow Solution) [Technical Documentation] In the Administrator Guide, locate “Troubleshooting a Lost Admin Password” section .
Identity & Policy  SBR Series KB18191 - [SBR Carrier] How to reset the initial administrator
Junos Platform  Junos Space KB17582 - [Junos Space] Password Recovery - How to reset the default password for default user

KB16905 - [Junos Space] Resetting Admin password using a USB stick

KB16853 - What is the Junos Space maintenance user name and default password AND how to change the password.
Network Management  CTPView
KB10938 - Password Recovery for CTPView Servers that are not VM based.
 NSM KB3529 - How to recover super sser password on Network and Security Manager (NSM) for GUI Client access 
 NSMXpress KB11470 - Recovering from lost admin Password on NSMXpress
Router Products  M, MX, T, PTX, ACX Series Recovering the Root Password [Junos Documentation]

KB21503 - Recovering the root password on the MX80 platform

KB34980 - Root password recovery on PTX platforms
 CTP Devices KB36265 - [CTP] Password Recovery for release 9.x or higher
 E Series E series: System Basics Configuration Guide - Setting and Erasing Passwords [JunosE Series Documentation]
Software Defined Networking (SDN) NFX Series KB33122 - [NFX150] Password Recovery 

B31831 - [NFX250] Password Recovery
Security Products  FW Series

KB5046 - [ScreenOS] how to do a password recovery or reset a NetScreen device to factory defaults?

 SRX Series Recovering the Root Password  [Junos Documentation]

KB15725 - [SRX] Getting Started - Factory Reset
 JSA KB31539 - [JSA] How to reset Web GUI admin password for JSA Series version 2014.X and later

KB34990 - [JSA] Recovering a forgotten or lost root password
Switch Products  EX / QFX Series KB10503 - [EX/QFX] Password recovery procedure

KB12487 - [EX] How to recover the password and configuration for Virtual Chassis (VC) setup

KB31403 - [EX] Password recovery for EX2300 and EX3400

KB36510 - EX4300-48MP password recovery

KB29650 - QFX3100 password recovery  
Wireless Products  WLC Series KB20127 - [WLC] How do I recover the system password
Support  general KB11461 - How do I reset my Juniper Networks Support login password


Modification History:
2021-09-07: Updated links.
2021-02-19: Added EX4300, EX2300, EX3400, QFX3100, CTP rel 9.x
2020-07-01: Added Software Defined Networking (SDN) and NFX Series devices
2020-01-08: Removed IDP Standalone (EOL) and SSL VPN (IVE OS) reference
2019-12-19: Updated MX and SRX to use official Junos documentation.
2019-10-30: Removed reference to WX devices (EOL)
2019-10-05: Updated link for JSA devices
2019-01-06: Removed J-Series (EOL)
2018-02-13: Updated link associated with CTP Devices

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