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Contact Support - Customer Care and Juniper Technical Assistance Center (JTAC)

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Article ID: KB15034 KB Last Updated: 17 Sep 2020Version: 7.0
Summary:

This article provides you with a link to information on how to contact Juniper Networks Customer Care and the Juniper Technical Assistance Center (JTAC).

Symptoms:
  • What is the Juniper Customer Service phone number for US and Canada?

  • What are the Juniper Customer Service toll-free numbers for countries outside US and Canada?

  • What are the differences between a non-technical service request (Customer Care) and a technical service request (JTAC)?

  • What is the JTAC phone number?

  • How do I access the Customer Support Center  - Case Manager (CSC-CM) to open a service request?

Solution:

Go to the Contact Support page for Juniper Customer Care or JTAC support phone numbers. Here you may find an explanation of the differences between a non-technical (Customer Care) service request and a technical service request (JTAC).

Access Customer Support Center - Case Manager (CSC-CM) to open a service request.

Modification History:

2018-12-11: Updated Case Manager to MyJuniper Service Request Manager (MYJ-SRM), Web Case Manager link to MyJuniper Service Request Manager (MYJ-SRM) and Case to Service request.
2020-09-17: Minor edits.

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