Support Support Downloads Knowledge Base Juniper Support Portal Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

How to: Juniper Networks Product Registration and Install Base Management



Article ID: KB9917 KB Last Updated: 11 Mar 2021Version: 19.0

This article provides information on how to manage and maintain an accurate Install Base for your Juniper Networks products. Maintaining an accurate Install Base will ensure that our Self-Service Tools, such as Serial Number Entitlement Tool, reflect your product details correctly. It will also enable Juniper to stock accurate spares inventory, allowing us to meet delivery SLA in the event of any RMA requests.

Important Note

Juniper Networks auto registers newly purchased products based on the end customer information provided at the point of sale. Providing accurate end customer name and address details to Juniper at the point of sale is paramount to ensuring accurate product registration from the outset. Accuracy of install base location and system configuration remains the sole responsibility of the Partner or customer. Juniper Networks will not be held accountable for RMA hardware delivery delays on products which do not have an accurate install base record.

The Juniper Partner or End User is required to validate accuracy and submit a request to update the install base records if there is any add, change or move to a products install base information.

RMA Note:  No action is needed to register or activate support on an RMA replacement device. Juniper will automatically transfer the registration details from your defective product to the replacement.  Validation of Install Base accuracy is once again advised to ensure that our records are maintained accurately.



I would like to perform one of the following activities:

  • Validate the Registration details of my Juniper product(s).

  • Update the physical 'Installed At' location of my product(s).

  • Update the hardware configuration of my product(s).

  • Register a HW upgrade for my product(s).

  • Register a product which shipped prior to June 1st 2017.



To validate that your product is correctly registered: 

Use the Serial Number Entitlement Tool to validate that your product is registered with the correct install location (in the City, State, and Country columns). For more information, see KB9807 - How do I use the Serial Number Entitlement Tool.

If the Serial Number has no data information in Serial Number Entitlement tool,  please contact Customer Care along with the system output or an actual photo of the device/part showing the Serial Number to have it updated.

To update the 'Installed at' location or hardware configuration of your product(s):

If your product(s) install location and / or hardware configuration requires an update, then kindly use the Update Install Base Tool. You may also use this tool to report hardware model upgrades which require a change in our Install Base records.

For more information, see KB10740 - Update Install Location or System Configuration of Juniper Products.

To register your product(s): 

Important Note: Manual Product Registration is required only for products which were purchased and shipped prior to June 1st 2017. Juniper auto registers all products based on the End Customer name and address details provided at the point of sale. It is therefore of the utmost importance to provide accurate Company Name and Installed At Address details when submitting a PO for the purchase of product.

The sole exception is when Juniper Networks does not receive accurate point of sale End Customer information. In such instances, Juniper will not auto register the product(s); the registration process will remain the partner's / customer's responsibility to do so. Consult the following steps to validate and update your product's current registration details.

  1. Go to Product Subscription Registration Tool.

If you are not logged in, you will be prompted to log in to the Juniper Support site. If you do not have a user account, use the Create User Account tool.

  1. Select the appropriate tool and enter all the required information:

  2. On the subsequent page, select the physical install location of your product to complete the registration.

Registration details will be displayed on the web page and a confirmation sent to your e-mail address.

For additional assistance or if you have any questions relating to Install Base Management, please contact Customer Care.

Spanish version, see: KB16824


Modification History:
  • 2021-03-11: Added instruction to contact Customer Care if SN shows invalid in SNE tool.
  • 2020-06-03: References to MyJuniper removed; article checked and updated to be current
  • 2020-03-26: ​Article reviewed for accuracy; it is valid and accurate.
  • 2018-02-27: Update links.
  • 2017-12-27: Minor update. Changed title.
  • 2017-06-26: Revised content to match new product auto registration process.

Related Links

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search